Payment & Billing Policy

1. Accepted Payment Methods

• Major Credit & Debit Cards: Visa, MasterCard, American Express, and Discover. Credit card payments require an executed Credit Card Authorization.
• Corporate ACH & Bank Wire: Accepted for corporate accounts, multi-day charter itineraries, and commercial freight accounts with prior dispatch approval.
• Certified Cashier's Checks: Must be received and cleared at least 10 business days prior to the service departure date.
• Corporate Net-30 Terms: Available upon approved credit application for recurring enterprise accounts and logistics brokers.

2. Deposit & Balance Payment Schedules

• Reservation Deposit: A non-refundable reservation deposit (typically 20% to 30% of total estimated fare) is required at the time of booking to reserve the specific vehicle, assign a certified chauffeur, and lock in the staging schedule.
• Luxury Charter Motorcoaches & Party Buses: Remaining balance is automatically due and charged 7 business days prior to departure date.
• Executive Sprinter Shuttles & VIP Limousines: Final balance is due and charged 24 to 48 hours prior to scheduled pickup.
• Late Payment: Reservations not settled by the due date may be subject to cancellation with forfeiture of initial deposit.

3. Incidental Security Holds & Vehicle Cleanliness

A temporary credit card pre-authorization hold ($250 to $500 depending on vehicle class) may be placed on the authorized card 24 hours prior to service for party bus, limousine, or special event rentals. This hold is released immediately after trip completion following post-trip vehicle inspection.

• Smoking / Vaping / E-Cigarette Prohibited: All fleet vehicles are 100% smoke-free. Any violation incurs an automatic $350 detailing and ozone sanitation fee.
• Biohazard / Excessive Cleanup: Excessive fluid spills, bodily fluids, or broken glass will incur a $300 to $500 deep sanitization fee.
• Physical Interior/Exterior Damage: Client is liable for full repair or replacement costs resulting from willful or negligent damage caused by passengers.

4. Overtime & Route Modifications

• Complimentary Waiting Grace Period: 15 minutes for standard charter/point-to-point pickups; 45 minutes for commercial airport arrivals; 60 minutes for international flight arrivals.
• Overtime Billing: Overtime beyond scheduled contract hours is billed in 30-minute increments at the vehicle's standard hourly rate, subject to driver DOT Hours of Service (HOS) legal availability.
• Unscheduled Stops: Extra stops not included in the original itinerary are billed based on mileage and standby duration.

5. Tolls, Parking & Venue Access Fees

Unless explicitly packaged into an all-inclusive enterprise master agreement, all highway/bridge tolls, airport staging fees, venue parking passes, and oversize municipal permits incurred during the trip will be billed to the client's authorized payment method.