Chargeback & Dispute Policy

1. Mandatory Direct Resolution Prior to Filing Disputes

Clients agree that before contacting their credit card issuer, issuing bank, or financial institution to file a chargeback or payment dispute, they must first notify our Billing & Concierge Support Desk in writing at billing@wealthprofusionllc.com or by calling (832) 555-0199 with:

• Your Booking Reference / Quote Number (e.g. WP-XXXX or AUTH-XXXX).
• Date of service, vehicle reserved, and card transaction details.
• Specific nature of the inquiry or discrepancy.

We will review GPS logs, driver trip sheets, and dispatch timestamps to resolve billing adjustments or corrections within 2 to 3 business days.

2. Legal Weight of Electronic Signature Authorization

By submitting our Credit Card Payment Authorization Form, cardholders provide an irrevocable authorization to charge the specified amounts, including applicable deposits, final balances, authorized overtime, toll accessorials, or cleaning/damage fees.

Under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001) and the Uniform Electronic Transactions Act (UETA), digital signatures collected via our online portal have the same legal enforceability as physical ink signatures on paper.

3. Evidence Retained for Transaction Verification

In compliance with Visa, MasterCard, American Express, and Discover merchant operating guidelines, WealthProfusionLLC Transport maintains meticulous records for every passenger charter and freight dispatch:

• Signed Credit Card Authorization: Digital signature timestamp, IP address, device user-agent hash, and cardholder billing address.
• Live GPS Telematics: Time-stamped vehicle tracking proving on-time arrival at pickup and dropoff destinations.
• Driver Trip Sheets & Passenger Manifests: Signed pre-trip/post-trip inspections and passenger arrival confirmations.
• Written Correspondence: Email itineraries, quotes, text dispatch updates, and rate confirmations.

4. Zero Tolerance for "Friendly Fraud"

Filing a chargeback claiming "Services Not Rendered" or "Unauthorized Transaction" after receiving services, after failing to show up (No-Show), or after canceling outside of the permitted window defined in our Cancellation Policy constitutes "Friendly Fraud".

If an unauthorized or fraudulent chargeback is filed:

• A $75.00 administrative chargeback processing fee will be assessed to the client account.
• We will immediately submit our compelling evidence bundle (signed authorization, GPS records, contracts) to the merchant acquiring bank.
• Unresolved fraudulent disputes will be referred to our legal department and third-party debt recovery agencies, and reported to commercial credit bureaus.